Siemens and Salesforce Team Up to Accelerate Servitization and Drive Manufacturing Profitability
西門子和Salesforce聯(lián)手，加速服務(wù)化并提高制造盈利能力

Siemens Digital Industries Software announced the new Teamcenter SLM app on Salesforce AppExchange. Developed by Siemens in collaboration with Salesforce, the app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud. This new app enables manufacturers to adopt more service-centric business models, improve the customer experience and increase service revenue.

西門子數(shù)字化工業(yè)軟件宣布在在Salesforce AppExchange推出新的 Teamcenter SLM 應(yīng)用程序。該應(yīng)用程序由西門子與 Salesforce 合作開(kāi)發(fā)，將西門子 Xcelerator 行業(yè)軟件產(chǎn)品組合中的 Teamcenter 服務(wù)生命周期管理解決方案與Salesforce Manufacturing Cloud和Salesforce Service Cloud相結(jié)合，將產(chǎn)品工程和產(chǎn)品服務(wù)運(yùn)營(yíng)打通。這款新應(yīng)用程序使制造商能夠采用更多以服務(wù)為中心的業(yè)務(wù)模式，改善客戶體驗(yàn)并增加服務(wù)收入。

“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, senior vice president of Digital Manufacturing, Siemens Digital Industries Software. “Through our new collaboration with Salesforce, we’re helping manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction - by delivering the right information at the right time in a single, centralized location.”

西門子數(shù)字化工業(yè)軟件數(shù)字制造軟件高級(jí)副總裁 Zvi Feuer 表示：“西門子與 Salesforce 強(qiáng)強(qiáng)聯(lián)手，通過(guò)服務(wù)生命周期軟件和客戶關(guān)系平臺(tái)的創(chuàng)新集成，助力制造企業(yè)以全新方式與客戶建立聯(lián)系。此外，通過(guò)與 Salesforce 的新合作，我們正在幫助制造商通過(guò)閉環(huán)集成轉(zhuǎn)向服務(wù)化，將產(chǎn)品知識(shí)與完整的客戶案例結(jié)合在一起。該解決方案能夠通過(guò)統(tǒng)一出口在正確的時(shí)間交付正確的信息，有助于增強(qiáng)客戶服務(wù)體驗(yàn)，推動(dòng)服務(wù)運(yùn)營(yíng)變革，促進(jìn)工程與服務(wù)團(tuán)隊(duì)之間的協(xié)作，最終提高客戶滿意度。”

Benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth.

全新的Teamcenter SLM 能夠提高首次修復(fù)率，有助于增強(qiáng)運(yùn)營(yíng)效率，降低服務(wù)成本，在銷售和服務(wù)團(tuán)隊(duì)之間實(shí)現(xiàn)更好的一致性。基于正確的資產(chǎn)信息、工具和庫(kù)存，服務(wù)團(tuán)隊(duì)可以改善客戶服務(wù)體驗(yàn)并推動(dòng)收入增長(zhǎng)。

The app also gives greater visibility for technicians and field staff into customer asset information alongside the graphically rich product data, managed in Teamcenter–helping service activities to complete successfully the first time. With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.

此外，該應(yīng)用程序還能夠幫助技術(shù)人員和現(xiàn)場(chǎng)工作人員更好地管理在 Teamcenter 中儲(chǔ)存的客戶資產(chǎn)信息和產(chǎn)品數(shù)據(jù)，提供更加高效迅捷的服務(wù)。通過(guò)訪問(wèn) Salesforce 的人工智能技術(shù) Einstein，Teamcenter SLM 可以掃描基于 Teamcenter 服務(wù)計(jì)劃的知識(shí)類文章，幫助用戶查找合適的資源和解決方案。對(duì)于服務(wù)數(shù)據(jù)的輕松訪問(wèn)為制造企業(yè)帶來(lái)了產(chǎn)品上的持續(xù)改進(jìn)，在服務(wù)中所累積的經(jīng)驗(yàn)成為各項(xiàng)資產(chǎn)數(shù)字孿生的重要構(gòu)成。

“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service, and open new revenue streams,” said Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce. “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcenter service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”

Salesforce 制造和汽車業(yè)務(wù)高級(jí)副總裁兼總經(jīng)理 Achyut Jajoo 表示：“我們很高興能夠與西門子達(dá)成合作，共同助力制造企業(yè)提高效率，使其能夠憑借更好的服務(wù)增加新的收入來(lái)源。Salesforce 的實(shí)時(shí)數(shù)據(jù)以及人工智能技術(shù)，與西門子的 Teamcenter 服務(wù)生命周期管理解決方案相結(jié)合，能夠加快行業(yè)的數(shù)字化轉(zhuǎn)型進(jìn)程。”

The Teamcenter SLM app is available now on Salesforce AppExchange.

Teamcenter SLM 應(yīng)用程序現(xiàn)已已上線Salesforce AppExchange。